Shipping and Delivery

We offer various shipping options, which you can review before finalizing your order. You can do this after selecting your products and entering your delivery address. This way, you can see the estimated costs and delivery times.

These costs are calculated based on the volume, weight, and quantity of the products, as well as the delivery address. Delivery times are calculated based on product availability, postcode, weight, dimensions, and volume of the products. Please note that delivery times are approximate. 

We offer the following shipping methods:

 

Standard Delivery

Curbside delivery without an appointment. Delivery is made by courier or parcel service.

  • Free for orders over €100.00.
  • Available for packages whose items are not fragile, not wrapped in plastic (cardboard only), and do not contain glass.
  • Delivery is made by one person without an appointment.
  • The order is delivered to the ground floor, at the main entrance (no access inside the house, building, residence, or urbanization).
  • Assembly and disassembly are not included.
  • Deliveries from Monday to Friday.
  • If the product is available, estimated delivery times are 1-3 business days from when it is handed over to the courier.
      

 

HOME PLUS

Delivery with appointment inside your home. Does not include assembly and disassembly. Delivery from Monday to Friday.

  • Free for orders over €399.99.
  • This service is offered by companies specialized in furniture transport.
  • Delivery will be made by two people, by prior appointment agreed with the courier at least one day before the order delivery.
  • Home delivery, to the room you specify.
  • Assembly and disassembly are not included.
  • Deliveries from Monday to Friday.
  • If the product is available, estimated delivery times are 3-5 business days from when it is handed over to the courier.
     

     

    HOME PREMIUM

    Home Premium - Delivery with appointment and assembly inside your home.

    • You can choose this method provided your furniture requires assembly and you want us to handle it.
    • Available for orders with a price equal to or greater than €400.00.
    • Delivery will be made by two people for your safety and by prior appointment agreed with the courier at least one day before the order delivery.
    • Home delivery, to the room you specify.
    • This includes unpacking all products included in the order, as well as collecting the related packaging (boxes, cardboard, plastic, etc.). 
    • The service exclusively includes the assembly of products included in the Novità Home order. It does not include the disassembly of other furniture.
    • Deliveries from Monday to Friday.
    • If the product is available, estimated delivery times are 3-5 business days from when it is handed over to the courier.

     

     

    SHIPPING INFO AND REMOTE LOCATIONS

    Check if your postcode is on the list of disadvantaged Italian postcodes. Click here: DISADVANTAGED POSTCODES (ITALY)

     

     

    Important! Upon delivery, please check, if possible, the condition of the products and ensure that the number of packages delivered matches what is indicated on the delivery note. Please kindly keep the original packaging in case of returns. 

    If you find any discrepancies, write "accepted with reservation" on the delivery note and specify the reason. If, after inspecting the products, you find any problems, please contact us at shop@novita-import.it