FAQ - Orders

Here you can find answers to your questions about orders

Welcome to our site, look at our articles and let yourself be overwhelmed and inspired by the spirit of Novelty Home. Do you already know what you are looking for? Then you can use the shop menu in the navigation bar or the search bar to find the product you are looking for immediately. You can search by item category or let yourself be inspired by our collections. Once you have found the right product, you can use the "Add to Cart" button to continue your purchases or the "Buy Now" button to go directly to checkout. You can check what's in your cart at any time by clicking the bag icon at the top right. Are you giving a gift? Need to leave us a particular note? Or do you need the invoice? You can use the appropriate field in your cart to leave us a message. Click on "checkout" to proceed. You can shop as a guest or create your own account. You will be asked for your shipping details. At this point you can proceed with the payment and you will receive our order confirmation email

No, you can also shop as a guest . You can create your account at the same time as your order, to facilitate your future accesses.

You can enter the promotional code before clicking on “checkout”. Enter the code exactly as it appears in the "discount code" field and click the "apply" button. Promotional codes cannot be combined and cannot be applied to sale items, unless otherwise specified.

We accept payments from all credit cards ( Visa, Mastercard, American Express ), Paypal, Apple Pay, Google Pay and Amazon Pay , furthermore you can pay by bank transfer managed directly by your bank via the Klarna portal (you can also use the Klarna circuit for divide the amount into 3 installments).

You can purchase in installments, at no additional cost, directly at checkout, with a simple click thanks to the collaboration with Klarna . Purchases in 3 interest-free installments.

In the cart, you will find the "notes" field where you can specify your invoice request. At the time of payment, you will find the additional fields "tax code" and "PEC" (you can also enter the SDI code directly in the notes), furthermore, you will find the space to indicate any billing address different from the shipping address. Alternatively, you can write to shop@novitahome.it sending all your data. Remember that, according to Italian tax legislation, it is not permitted to issue an invoice later than the twelfth day from the date of purchase.

If you need to make a change or cancel your order, contact our customer service at shop@novitahome.it

We try to process and fulfill your order as quickly as possible so please contact us as soon as possible, preferably immediately after placing your order. We will do our best to help you. The order can only be modified before shipping

FAQ - Shipping and Returns

Here you can find answers to your questions about shipping and returns

All orders are shipped from our warehouse in Italy and our goal is to ship your order as quickly as possible. We usually need around 3 working days to be able to process your order internally. During holiday periods, this period may be extended. If you placed your order over the weekend or on a public holiday, we will begin processing your order on the next business day. You will receive a shipping confirmation email with tracking number as soon as your order leaves our warehouse. The estimated delivery times in Italy and Europe are 3-5 working days from the date of receipt of payment while for non-EEC countries they are 5-10 working days.

When the shipping label is created, you will receive an email with the tracking number, directly from the courier in charge, so you can follow the path of your order.

You have the right to withdraw from the purchase for any reason, within 14 days from when you take possession of the goods. The goods in your possession must be returned and the return costs will be paid entirely by the buyer/yourself

As a consumer you are entitled to a 2 year warranty for defects on the products purchased. If you believe that a product you received has malformations or defects, contact us immediately at shop@novitahome.it indicating the order number, the problem and sending at least one photo of the same. If our staff deems a viewing of the object necessary, we will collect the piece at our expense. Based on the outcome of the evaluation we will proceed, if possible, with the repair or replacement of the same. When this is not possible we will refund the total price and shipping costs.

If for any reason you are not satisfied with your order, you can return it or part of it within 14 days of the delivery date. Requesting a return is very simple, follow the instructions below:

1. Contact our customer service: write to shop@novitahome.it indicating the return request and the order number in the subject of the email. To speed things up, attach the withdrawal form that can be downloaded at this link. We will contact you to send you precise instructions.

2. Return packaging: prepare the package with the original box containing the product or products you wish to return.

3. Return confirmation and refund: After receiving your return, we will check whether the quality of the product(s) meets our return policies (i.e. whether the product is intact and undamaged). We will then refund you via the same payment method used for the purchase, as soon as possible. The amount we advance to the courier for returning the piece will be deducted from the refund amount.

Our Customer Service will check the quality of the returned product and issue the refund only if it meets the conditions of the return policies. Returns are accepted only for purchases made directly on the Novità Home site. Refunds will be processed within 14 working days from the date of receipt of the return at our warehouses, following the same procedure used to pay for the order. Please note that refund times may vary between different payment methods. The amount we advance to the courier for returning the piece will be deducted from the refund amount.