Termos do serviço
Terms and conditions of sale
1. Seller and scope
www.novitahome.com is operated by:
Novità Import S.r.l.
Registered office: Via Fratelli Cervi, 57 – 50013 Campi Bisenzio (FI), Italy
VAT number and Companies Register number: 01652060979
REA number: FI-456676
Email: shop@novitahome.it
Certified email (PEC): novitaimport@legalmail.it
Telephone: 055 896 9219
These terms govern purchases made through the website. The version available when the order is submitted applies.
A consumer is an individual purchasing for purposes unrelated to their business, trade, craft or profession.
The provisions on withdrawal and the statutory guarantee of conformity under the Italian Consumer Code apply to consumer purchases. Purchases made in the course of a professional or business activity remain subject to the relevant legal provisions, without any general exclusion of statutory guarantees.
2. Product information
The main product characteristics are set out on the relevant product pages.
Images aim to show products as accurately as possible. Colours may appear different depending on your screen and its settings.
Any characteristics inherent in natural materials or handcrafted production will be indicated in the product description. These characteristics do not exclude the customer’s rights in the event of a lack of conformity.
3. Product availability
Availability and any preparation or procurement times are indicated on the website.
If a product becomes unavailable after an order has been submitted, we will inform the customer promptly. The customer may accept a different timeframe or an alternative product, if offered, or obtain a refund of the amounts paid for unavailable products.
No substitutions will be made without the customer’s consent.
4. Orders and formation of the contract
To make a purchase, the customer selects products, adds them to the cart and completes checkout, providing the required information and choosing from the available delivery and payment methods.
Before submitting the order, the customer can check and correct the information entered and review the products, prices and any additional charges.
Submitting the order using the final checkout button entails an obligation to pay and constitutes an offer to purchase.
The customer will receive an email acknowledging receipt of the order, including the order number and purchase summary. This communication confirms receipt of the order and does not, by itself, constitute acceptance of the offer.
The contract is formed when the order acceptance communication is sent, which may coincide with the shipping confirmation.
If the order is not accepted, any amounts already paid will be refunded without undue delay.
To request changes or cancellation before dispatch, contact shop@novitahome.it. Whether changes can be made depends on the order’s preparation status. The right of withdrawal remains unaffected where applicable.
5. Prices and payments
Prices are stated in euros and, for consumer purchases, include applicable VAT.
Shipping charges and any other costs payable to the seller are indicated before the order is submitted. No additional charges that have not been disclosed and expressly accepted by the customer will be requested.
Standard shipping is free for orders over €100, subject to the destinations and conditions indicated on the Shipping and delivery page and at checkout. Additional services, such as delivery to your floor and assembly, are excluded from free shipping.
Payment is made using the methods available at checkout, in accordance with the arrangements and timing of the chosen method. Payment may be charged before dispatch.
For deliveries outside the European Union, any import duties and taxes required by the destination country’s authorities may be payable by the recipient, as indicated before purchase.
If you require an invoice, request it and provide the necessary details before the tax document is issued.
6. Shipping and delivery
Served destinations, shipping methods, costs and estimated times are indicated on the Shipping and delivery page, on product pages or at checkout.
Unless a different deadline is agreed, delivery will take place without undue delay and no later than 30 days after the contract is formed.
Transit times stated from handover to the carrier do not include any preparation or procurement times communicated before purchase.
If there is a delay, we will inform the customer. Statutory rights remain unaffected, including, where provided for, the right to set an additional delivery period and to terminate the contract if delivery still does not take place.
Standard delivery
Unless otherwise indicated, standard delivery is at street level, at a point accessible to the carrier’s vehicle near the address provided. It does not include carrying items inside the home, delivery to upper floors, assembly or dismantling.
Delivery to your floor and assembly
Delivery to your floor, delivery inside the home and assembly are additional services available subject to a feasibility check and a quote.
The cost depends on the service requested, the floor, access conditions, the presence and suitability of a lift, the products’ dimensions and weight, and any local restrictions.
The service will only be arranged after the quote has been accepted. Dismantling existing furniture is not included unless expressly agreed.
Access information
Customers are asked to promptly report any restrictions, such as restricted traffic zones, roads inaccessible to delivery vehicles, narrow stairs or other conditions that could affect delivery.
Any additional costs resulting from inaccurate or incomplete information or obstacles attributable to the customer will be assessed and communicated in accordance with applicable law. There is no general exclusion of the seller’s liability.
Checks on delivery
If possible, check the number of packages and the condition of the packaging. If you notice any problems, record a specific reservation on the delivery documentation, describing the issue, and contact us.
Failure to record a reservation does not automatically exclude rights relating to damaged or non-conforming products.
The risk of loss or damage passes to the consumer when the consumer, or a third party designated by them other than the carrier, takes physical possession of the products, subject to the exceptions provided for by law.
7. Right of withdrawal
The consumer may withdraw from the purchase of all or part of the order, without giving a reason, within 14 days of delivery.
If products from one order are delivered separately, the period starts when the last product is received.
To withdraw, send an unequivocal statement to shop@novitahome.it within the deadline. You may also use the certified email address novitaimport@legalmail.it or write to Novità Import S.r.l., Via Fratelli Cervi, 57 – 50013 Campi Bisenzio (FI), Italy.
To help us process your request, include your name, order number, delivery date and the items you wish to return.
You may use this wording:
“I hereby give notice that I wish to exercise my right of withdrawal for order no. […], received on […], in respect of the following items: […]. Full name: […].”
To meet the deadline, it is sufficient to send the notice before it expires. Exercising this right does not require prior authorisation.
8. Returning products and associated costs
After notifying us of your withdrawal, send the items without undue delay and no later than the following 14 days to:
Novità Import S.r.l.
Via Fratelli Cervi, 57
50013 Campi Bisenzio (FI) – Italy
The customer bears the direct cost of a change-of-mind return. You may choose your preferred carrier; we recommend a tracked service and keeping proof of dispatch.
For bulky products that cannot normally be returned by post, return costs are estimated at a maximum of €500 per return.
If you ask Novità Home to arrange collection, we will provide a quote for the actual cost. This may be less than the stated maximum, depending on size, weight, address and access conditions. The service will be arranged after you accept the quote.
The €500 amount is a maximum limit, not a fixed fee or an automatic deduction from the refund.
You may also arrange the return yourself with a carrier of your choice, paying the cost agreed directly with that carrier.
Return the items with all accessories, instructions and any components received, using suitable packaging. Original packaging is recommended, but its absence does not automatically exclude the right of withdrawal.
The customer is only liable for diminished value resulting from handling beyond what is necessary to establish the products’ nature, characteristics and functioning.
9. Refunds following withdrawal
The amounts due will be refunded within 14 days of receiving the withdrawal notice.
We may withhold the refund until we receive the products or proof that they have been sent, whichever occurs first.
If you withdraw from the entire order, any initial standard delivery costs will also be refunded. Additional costs resulting from choosing a more expensive delivery method than the available standard service will not be refunded.
For partial withdrawal, initial delivery costs will not be refunded to the extent that they would still have been incurred for the items kept.
The refund will be made using the same payment method, unless otherwise expressly agreed, with no fees charged to the customer.
For bank transfer payments, we may request the IBAN and account holder’s name. The time taken for the funds to reach the account also depends on the bank or payment provider.
10. Exceptions to the right of withdrawal
The right of withdrawal does not apply in the cases provided for by Article 59 of the Italian Consumer Code, including goods made to the customer’s specifications or clearly personalised, and sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery and the legal conditions are met.
Ceramic items and products in the Tableware category or Mediterraneo range are not excluded from withdrawal solely because they belong to these categories.
Any exclusions applicable to a product will be indicated before purchase. Rights relating to defective or non-conforming products remain unaffected.
11. Damaged or incorrect products and statutory guarantee
If you receive a damaged or defective product, or one different from what you ordered, contact shop@novitahome.it with your order number and a description of the issue. If possible, attach photographs of the product and packaging.
Photographs help us assess the issue but are not an absolute requirement for exercising statutory rights. Proof of purchase may also be provided through the order confirmation or other suitable documentation.
New products purchased by consumers are covered by the statutory guarantee of conformity. The seller is liable for a lack of conformity existing at delivery that becomes apparent within two years of that date.
Unless proven otherwise, a lack of conformity that becomes apparent within one year of delivery is presumed to have existed at that date, unless this is incompatible with the nature of the product or the defect.
The consumer may request repair or replacement free of charge, subject to the conditions laid down by law. In the cases provided for by law, the consumer may request a proportionate price reduction or termination of the contract.
Any steps necessary to restore conformity, including collection where needed, will be handled at no cost to the consumer and without significant inconvenience.
These requests are not subject to the 14-day withdrawal deadline. The €500 limit for change-of-mind returns of bulky products does not apply to defective, damaged or incorrect products.
The guarantee does not cover damage caused by misuse, accidents or alterations that caused the reported defect. All rights granted by applicable law remain unaffected.
12. Liability and obstacles to performance
If events not attributable to the seller prevent or delay fulfilment of the order, we will inform the customer promptly and assess the available solutions.
The customer’s statutory rights remain unaffected, including rights to reimbursement of amounts paid where due.
Nothing in these terms limits liability that cannot legally be excluded, including liability for wilful misconduct, gross negligence, personal injury and damage caused by defective products.
13. Contract documents and personal data
Orders and related documents are retained in accordance with legal obligations and with appropriate security and confidentiality measures. To request information or copies, email shop@novitahome.it.
The processing of personal data is described in the Privacy policy available on the website. For the use of cookies and similar technologies, consult the dedicated information notice.
14. Complaints, applicable law and disputes
For assistance or complaints, contact shop@novitahome.it with your order number and the reason for your request.
Consumers may apply to the competent alternative dispute resolution bodies, subject to the applicable conditions and procedures. The right to bring proceedings before a court remains unaffected.
These terms are governed by Italian law. Consumers residing in other countries retain the protections provided by mandatory rules applicable in their country of habitual residence.
Disputes with consumers fall within the jurisdiction of the court determined under the rules governing the consumer’s forum.
The terms are drafted in Italian. Any translations do not limit the consumer’s statutory rights.
